Frequently Asked Questions

When do I contact the Department for Medicaid Services?

You need to contact the Department for Medicaid Services if you have questions about:

• Policy questions.
• Program coverage.
• Appeals.

How do I check recipient eligibility?

You can check recipient eligibility by:

• Obtaining a copy of the recipients Medicaid card.
• Contacting the 24 hour Automated Voice Response line at 1-800-807-1301.

What functions does Automated Voice Response have for me?

The Automated Voice Response systems offers you:

• 24 hour availability.
• Check write information. (Check amount for the previous three pay cycles)
• Verify recipient eligibility by MAID number or name.
• Verify claim status within one year.
• Third party insurance information.
• KenPac / Lockin information.
• Service of limiations for Dentist or Vision providers.
• Managed Care information.
• PRO information.

Provider Inquiry Customer Service Survey

• The Provider Inquiry Helpdesk staff strives for Customer Service Excellences; if you experienced customer service excellences at its best or feel improvement is necessary in a particular area please let us know. The survey is for positive or negative feedback, so please take a moment to complete the short survey. The survey is a fillable pdf form which can be emailed to the Provider Inquiry Helpdesk at ky_provider_inquiry@dxc.com.